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| Why is Dextel different than other "Ecommerce Software" I've seen? |
Most ecommerce providers use template based solutions or generic shopping cart software that allow you to add basic shopping features to a product list. While these may be sufficient to provide very basic ecommerce, these solutions lack flexibility and customization to your unique needs, and will not really allow you to tap into the real potential success your store may deserve.
Our approach is very different. We custom design each ecommerce store with its own unique look and feel, integrate our ecommerce solutions rich with advanced ecommerce features and give you all the tools you need to easily manage and administer your website, setting the path for online success.
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| Do I need a Merchant Account? |
You do not need a merchant account to sell online. We can integrate your store with alternative payment methods such as PayPal or e-checks or other similar payment options.
However, we do recommend you accept credit cards with your own merchant account. It is a good idea to accept credit cards since 85% of all online purchases are made using credit cards! We are fully compatible with all of the major and reputable merchant account providers and we can help you obtain your own merchant account quickly, call us for more details.
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| Who will be hosting my store? |
Except for very large websites, all our ecommerce stores are hosted on our servers. Having your website hosted by us allows to avoid all the headaches associated with finding a reliable hosting partner but more importantly, it allows you to automatically benefit from the continous enhancements and new features added to our solution.
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| What are the costs of setting up a new store? |
| Pricing depends on your specific needs. For a quick, no obligation assessment of your needs, we suggest you give us a call and talk to one of our ecommerce specialists. You can also complete our ecommerce pricing inquiry form.
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| What type of security do you provide for online transactions? |
| Your webstore will require an SSL security certificate. SSL certificates can be purchased from various vendors and usually costs between $50 to $300 per year depending on the certificate you choose. Based on your needs and products, we can recommend the best SSL certificate for your ecommerce store.
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| How long does it take to setup my store? |
| The setup, design and programming of your online store depends on the features your store will require, the number of products you feature in your store and the complexity of your product line and order process. Some stores can be completly setup and ready to sell online within 4 to 6 weeks while other may require a bit more time.
Keep in mind that a good portion of this time is allocated to the design of your online store, which we take very seriously.
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| Will I need to contact you to make changes to my store? |
| No. We provide you with easy to use tools to make changes to your prices, products, categories, discounts, product descriptions and much, much more. All modifications can be made using our exclusive Ecommerce Manager solution and from any computer connected to the Internet!
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| Do you have a Reseller Program? |
| Yes. Please email us here for details.
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| How will Internet shoppers find my store? |
There are many ways for internet shoppers to find your new online store. Search engine submission, pay-per-click advertising, search engine optimization, social media, online public relations and newsletters are all a part of the mix for successfully marketing your online business.
Once your website is completed, we can help effectively increase your online visibility and drive more customers to your online store. For detailed information on our online marketing services, please visit the online marketing page.
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| Do I need to know HTML to manage my store? |
| No. HTML knowledge is absolutly not required to run your store. You do not need to understand HTML or any other programming languages to manage and update your ecommerce store. All your store maintenance can be made from the Ecommerce Manager's easy to use control panel and from any computer connected to the Internet!
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| Why does Dextel.net convert more sales? |
| Our online stores are built and designed with your customers in mind. Every aspect of our design and programming ensures that customers can find and purchase your products in fewer clicks and without any confusion. Our advanced shopping cart tools and ecommerce features power your website with more ways for your customers to quickly find and buy your products, driving more sales and repeat business.
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| Is there a limit to the number of products I can sell with the Dextel System? |
| There is no limit to the number of products you can sell. Some clients sell one product while others sell more than 50,000. Our ecommerce stores are completly scalable and can grow with you as your online business grows.
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| May I have my own domain name? |
| Yes, your store belongs to you and will feature your products exclusively. Your store WILL be on your own domain www.yourdomain.com.
Your store will NOT be an extension or sub-domain of the Dextel.net domain or any other domain.
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| How am I notified of new orders? |
| For every order, your ecommerce store sends an "order confirmation" e-mail to both you and your customer. From there, you may log into your Ecommerce Manager and check your order details or print an invoice. Orders and customer information are stored in your database so you can easily search and retrieve any order.
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| Can my orders be sent directly to my dropshippers? |
| Yes, our Ecommerce Manager is completly setup to properly manage full dropship integration. Products can be associated with a particular dropshipper or supplier and for each order received, an email would be sent to the proper dropshipper for fulfillment.
Other more advanced methods are also available, please contact our ecommerce specialists for details.
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| Does Dextel.net offer web design services, logo creation or Web Promotions Services? |
| Yes, Dextel maintains a professional design staff to fulfill all web site design and logo creation needs: click here for more info.
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| Can my customers log into my website to view the status of their orders? |
Yes, our ecommerce solution offers your customers the ability to create an account during checkout so they can later log on and view the status of their recent orders and even view their tracking number.
With this customer tracking feature your customers can track packages via major carriers such as USPS, UPS or FedEx directly from your site. Your customers may also log into your site from the order confirmation e-mail sent by your store.
This feature significantly reduces call volume and enhances customer support. These features can be added or not if you do not wish to use them.
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Do you have any further questions, please feel free to contact us. |
